Returns & Exchanges

At S101, we strive for the highest quality in every bite, but due to the perishable nature of our food products, we offer a specialized return process for damaged or incorrect items. Please notify us within 48 hours of delivery to ensure a swift resolution for your order.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, carefully check your package for any signs of damage, spoilage, or missing items before opening the vacuum seals.

• 2.
  Document the Issue

  Take clear photographs of the product, the packaging, and the shipping label to help our quality control team verify the discrepancy.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photos to initiate a replacement or refund request.

• 4.
  Receive Resolution

  Once approved, we will either ship a fresh replacement at no extra cost or process a full refund to your original payment method within 3-5 business days.